Help with these topics
Receiving mail
Tracking and managing consignments
Check in your customer areaTarget not accessible whether the consignment has actually been delivered. We may have left it in your letter box or with a neighbour.
In very rare cases, we notify the wrong person. In such a situation, you receive an e-mail or SMS, although you aren’t expecting a delivery. However, the consignment itself will go to the right person without you having to do anything.
If none of these cases apply, please call us on +41 848 888 888 (CHF 0.08/min. from landline phones within Switzerland). You can reach us from Monday to Friday, 7.30 a.m. – 6 p.m. and on Saturdays, 8 a.m. – 12 noon.
You can check online where your consignment is. To do so, enter the consignment number in your customer area. If your consignment is at customs, processing may take several days.
If you do not yet have a customer login, you can register free of charge in the “My Post” customer portal.
For logistical reasons, you cannot collect your missed consignments and registered letters until the next day. Important information, such as collection location and date, can be found on your collection note.
To ensure you don’t miss any consignments in the future, you can register free of charge in the “My Post” customer portal. Manage where and when you want to receive your consignment on the Collection note page.
In your customer area, you can manage where and when you want to receive your consignment.
If you do not yet have a customer login, you can register free of charge in the “My Post” customer portal.
Please contact us by phone, WhatsApp or chat.
The day before delivery, we will send you a notification via SMS, e-mail or Post-App push message to inform you that your consignment will be delivered. For PostPac Economy consignments, the notification will usually be sent to you during the day; for PostPac Priority consignments, generally between 6 p.m. and 10 p.m.
You have until midnight to change the time and place of delivery. If your order is placed later, we cannot guarantee that it will be fulfilled.
Redirecting or retaining mail
You can register your move with us online.
Have you entered a change of address without creating a forwarding order? If so, the mail with your old address on it will be returned to the sender with the note “Left without providing address”, even if your name is still written on the letter box.
To avoid this happening, use the “Change of address with forwarding” value-added service. This also lets you authorize us to pass on your new address to third parties.
Here’s how you can stop or change your orders up to two days before expiry:
Private customers
- Online in your customer area:
If you do not yet have a customer login, you can register free of charge in the “My Post” customer portal.
- By phone, WhatsApp or chat
- At a Swiss Post branch, with valid ID
Business customers
- Online in your customer area:
- Change of address with forwarding
- Retain mail
- Redirect mail
- At a counter, with a power of representation (e.g. commercial register extract) and valid ID
In larger cities and conurbations, private delivery businesses can also deliver letters. Although we forward “Retain mail” orders to them, we cannot influence whether they adhere to them. As such, you may find that you receive consignments in your letter box despite the fact that you have set up an order.
But mistakes can happen to us, too – even though we always do our best. If this is the case, your feedback will help us to learn from our errors and improve our services.
Enquiries and claims
Domestic consignment enquiries
You can request an enquiry for a domestic consignment with a barcode up to one year after posting under the following conditions:
- If no consignment is recorded under the consignment number.
- If the expected delivery time expired more than two days previously.
- If the recipient confirms that they have not received the consignment.
International consignment enquiries
You can request an enquiry for an international consignment with a traceable consignment number up to six months after posting:
- Enter the consignment number in your customer area and check where your consignment is. If you do not yet have a customer login, you can register free of charge in the “My Post” customer portal.
- If you cannot find any information there and the expected delivery was a few working days ago, you as the sender can start an enquiry.
- If a recipient disputes the delivery, we require this in writing.
Contact
How to contact us
Give us a call
CHF 0.08/min. from landline phones within Switzerland
Monday till Friday: 7.30am - 6pm
Saturday: 8am to 12 noon
+41 848 888 888
+41 848 888 888For the deaf
For the deaf or hard of hearing