Manage consignment
Decide how you receive a consignment

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Is a consignment on its way to you, but the delivery time is inconvenient? With “My consignments”, you can decide when and where you receive your consignments.

You need a “My consignments” login to use this service: Find out the benefits and register

This service is designed for private customers
Business customers should contact Customer Service.

Would you like to always receive consignments straight away?
If you’d like to always receive your parcels straight away in future, you can manage how you receive them permanently.

Have items deposited
Authorization to deposit or deliver parcels and registered letters

What is a deposit?

Your order for deposit allows us to leave your parcels in a safe place. This means you can receive parcels even if you’re not at home. 

Receive registered items without a signature

With an authorization for delivery, you can receive and sign for registered letters and parcels without being there in person.

Have parcels deposited
Deposit authorization

Let us know free of charge where we can leave your parcels in a secure place, sheltered from the weather. This also applies to signed-for parcels.

For example:

  • In the stairwell
  • At the front door

If the location is unclear or not secure, we’ll invite you to collect your consignment from your branch.

Receive registered items without a signature
Authorization for delivery

Receive and sign for registered letters or parcels free of charge, even if you’re not at home.

Find out more

Select date and time
When would you like to receive your consignment?

Are you unlikely to be at home but want to accept your parcels in person? Then let us know the day (including Saturdays) and time when we can deliver your parcel.

Select date

Select the day for the delivery. This setting can also be made permanent.

Monday to Friday

free of charge

Saturday

CHF 3.80

Choose time slot

If preferred, we can deliver your parcel early or late.

Early-morning delivery Tuesday to Saturday

7 a.m. to 9 a.m.: CHF 7.00

Late delivery Monday to Friday

4.30 p.m. to 9 p.m.: CHF 7.90

Redirect your mail
To a My Post 24 terminal or to a different address

If a parcel is on its way to you, you can have it redirected free of charge. For example, to a My Post 24 terminal or to another address in Switzerland or the Principality of Liechtenstein.

There is a charge for redirection if we have to make a second delivery attempt.

Redirect a parcel
My Post 24 terminal or a different address

Have your consignment redirected promptly free of charge:

  • To a My Post 24 terminal
  • To a PickPost access point
  • To an address in Switzerland or the Principality of Liechtenstein

Have mail delivered to a neighbour or to a specific floor

Have parcels delivered to a neighbour

You can have your parcel delivered to a neighbour. Your neighbour must live in the same building or an adjoining property.

Price

free of charge

Handover on an upper floor

We deliver your parcel to a specified floor and hand it over in person.

Price

CHF 3.30

All prices in CHF, including VAT

Would you like to always receive parcels straight away?

Post-App
Quicker and easier with the Post-App

With the Post-App, you can track and manage your consignments conveniently, even when you’re on the go. Simply download the app and log in with your account.

More information

Frequently asked questions

General Terms and Conditions

Digital Trust Label

Digital Trust Label 

My consignments” is certified with the “Digital Trust Label”. Find out more at: swisspost.ch/digital-trust-label

A young woman is standing by a My Post 24 terminal

Delivery locations

Are you often not at home when the mail carrier calls? Or would you like to save yourself a trip to the Swiss Post branch? Receive your parcels at a PickPost address or around the clock at a My Post 24 terminal.