Manage consignment
Decide how you receive a consignment
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Is a consignment on its way to you, but the delivery time is inconvenient? With “My consignments”, you can decide when and where you receive your consignments.
You need a “My consignments” login to use this service: Find out the benefits and register
This service is designed for private customers
Business customers should contact Customer Service.
Would you like to always receive consignments straight away?
If you’d like to always receive your parcels straight away in future, you can manage how you receive them permanently.
Have items deposited
Authorization to deposit or deliver parcels and registered letters
What is a deposit?
Your order for deposit allows us to leave your parcels in a safe place. This means you can receive parcels even if you’re not at home.
Receive registered items without a signature
With an authorization for delivery, you can receive and sign for registered letters and parcels without being there in person.
Have parcels deposited
Deposit authorization
Let us know free of charge where we can leave your parcels in a secure place, sheltered from the weather. This also applies to signed-for parcels.
For example:
- In the stairwell
- At the front door
If the location is unclear or not secure, we’ll invite you to collect your consignment from your branch.
Receive registered items without a signature
Authorization for delivery
Receive and sign for registered letters or parcels free of charge, even if you’re not at home.
Select date and time
When would you like to receive your consignment?
Are you unlikely to be at home but want to accept your parcels in person? Then let us know the day (including Saturdays) and time when we can deliver your parcel.
Select date
Select the day for the delivery. This setting can also be made permanent.
Monday to Friday
free of charge
Saturday
CHF 3.80
Choose time slot
If preferred, we can deliver your parcel early or late.
Early-morning delivery Tuesday to Saturday
7 a.m. to 9 a.m.: CHF 7.00
Late delivery Monday to Friday
4.30 p.m. to 9 p.m.: CHF 7.90
Redirect your mail
To a My Post 24 terminal or to a different address
If a parcel is on its way to you, you can have it redirected free of charge. For example, to a My Post 24 terminal or to another address in Switzerland or the Principality of Liechtenstein.
There is a charge for redirection if we have to make a second delivery attempt.
Redirect a parcel
My Post 24 terminal or a different address
Have your consignment redirected promptly free of charge:
- To a My Post 24 terminal
- To a PickPost access point
- To an address in Switzerland or the Principality of Liechtenstein
Have mail delivered to a neighbour or to a specific floor
Have parcels delivered to a neighbour
You can have your parcel delivered to a neighbour. Your neighbour must live in the same building or an adjoining property.
Price
free of charge
Handover on an upper floor
We deliver your parcel to a specified floor and hand it over in person.
Price
CHF 3.30
All prices in CHF, including VAT
Post-App
Quicker and easier with the Post-App
More information
Frequently asked questions
With a verified customer account in the “My Post” customer portal, you can manage when and where we deliver your consignments.
Depending on the processing status of the consignment, or due to sender instructions, not all services can be offered. Therefore, only the services which can still be selected at that time will be shown.
You can place orders with us up to midnight on the day before delivery. As far as possible, we try to take later orders into account.
The last possible time to change the delivery date or redirect to another address is before midnight. These options are therefore displayed in the online service or Post-App based on availability.
As an alternative, we recommend the permanent settings options.
With the exception of the “Desired day” permanent setting, you can “override” all your recipient settings using individual orders.
Select “No deposit”: if you are not at home and your parcel is too large for the mailbox, we will notify you via a collection note.
As a “My consignments” customer, you will be informed in good time if a parcel is on its way from abroad and import costs are due. We will notify you by SMS, e-mail or push notification via the Post-App. You can pay the import costs easily online with the PostFinance Card, PostFinance e-finance, TWINT, Mastercard, Visa or American Express.
Import costs include state duties for customs and VAT, as well as other fees and service costs for customs clearance that are incurred in connection with the import of your consignment.
To ensure that you can find a consignment that you send or return in the consignment overview, please make sure that you mail your consignment using your account (e.g. pick@home) and that your sender address matches the one registered in your Swiss Post Customer Login.
You can also add consignments manually. You need the consignment number to do so.
Log in to the “My Post” customer portal.
Go to My profile > Address
If your address is verified, you will see “Address confirmed”. Otherwise, you have the option to request an activation code, which we will send to you by post at the address you entered. As soon as you have entered the code in the “My Post” customer portal using the details in the letter, the address is activated. You will start receiving the notifications immediately and your consignments will be shown in the consignment overview.
Since this service enables Swiss Post to deliver your consignment directly to your chosen location, the distances travelled are reduced for both Swiss Post and you. This helps to reduce CO2 emissions and protect the environment.
General Terms and Conditions
![Digital Trust Label](https://www.post.ch/-/media/portal-opp/k/bilder/digital-trust-label-1053-1053.jpg?mw=400&vs=1&hash=8B3AD8C208DA159930B5C35382C0C559)
Digital Trust Label
“My consignments” is certified with the “Digital Trust Label”. Find out more at: swisspost.ch/digital-trust-label
![A young woman is standing by a My Post 24 terminal](https://www.post.ch/-/media/portal-opp/pl/bilder/mypost241053x1053.jpg?vs=2)
Delivery locations
Are you often not at home when the mail carrier calls? Or would you like to save yourself a trip to the Swiss Post branch? Receive your parcels at a PickPost address or around the clock at a My Post 24 terminal.