Our strategy
“A dynamic Switzerland needs an equally dynamic postal service.”

In both the physical and digital spheres, Swiss Post is expanding its leading position as a broad-based logistics services provider – for Switzerland and across its borders.

• Letters will remain a core component of the portfolio.
• Swiss Post is growing in the goods and parcel market in line with (international) e-commerce trends.
• Swiss Post is expanding its range of cross-media advertising services and optimizing its physical media and advertising activities.
• Swiss Post is growing specifically in goods logistics and connects Switzerland to international trade flows. It is also developing sector-specific logistics solutions in a targeted manner.

Swiss Post is expanding its role as a relevant provider of digital communication platforms for intuitive interactions and secure data handling for all people, companies and public authorities.

• Swiss Post promotes the digital transformation in Switzerland, particularly in the healthcare sector, communication with authorities and digital voting procedures and by offering dedicated SME solutions.
• Swiss Post is turning ePost into an indispensable everyday tool, ensuring that its services remain relevant to the population in future.
• Swiss Post is becoming the preferred partner for business customers seeking trust-based digital communication solutions. Through targeted domestic and international investments, it is expanding its expertise for the future digital core business of communication (in particular cybersecurity and communication platforms).

Swiss Post is able to respond to its customers’ needs – physically and digitally. 

• Providing its customers with personalized advice and supporting their digital skills is still key for Swiss Post. Both now and in the future, through regional, in-person services and digital solutions.
• The goal is a nationwide, future-proof network still consisting of around 2,000 staffed branches, with around 600 self-operated branches forming its backbone. To this end, Swiss Post is investing over 100 million francs in its staff, in modernizing its branches and in formats with more attractive opening hours. We are looking for alternative solutions for the other self-operated branches. This may involve conversion into the tried-and-tested “branch with partner” format, into the new formats mentioned above or into the widespread home service. 
• Swiss Post is converting its self-operated branches into service centers, partnering in particular with banks, health insurers, insurance companies and public authorities. This is helping the company strengthen its everyday services for private customers and SMEs. 

Swiss Post keeps people moving and connects Switzerland with ecologically sustainable mobility.

• Swiss Post connects the city and the countryside with safe, reliable and efficient services in collective passenger transport.
• Swiss Post remains the market leader in road-based public transport and provides services for other public transport companies.
• Swiss Post provides reliable, economical and intelligent charging systems and is a driving force behind the e-mobility transformation.
• Swiss Post offers sustainable and flexible mobility solutions for Swiss Post and business customers. We are developing our fleet management into a full multimodal range of services.

Swiss Post offers the right financial services for everyone.

• PostFinance remains Switzerland's retail bank. It understands its customers’ needs and places optimum customer experience at the heart of everything it does.
• PostFinance offers its business customers comprehensive payment solutions, as well as new solutions for selected sectors in the field of payments and beyond.
• In its most important customer processes, PostFinance offers an impressive level of simplicity, usability and reliability. 
• PostFinance pursues a progressive positioning in relation to sustainability and is steadily becoming a more sustainable organization.
• The interest differential business is still vital to PostFinance. Alongside this, it is developing and optimizing its non-interest-related business in order to stay relevant.

Swiss Post knows its customers and their needs. It offers them a consistent customer experience that they perceive as clear added value. Business and private customers have the same high satisfaction level and recommend Swiss Post to others.

Swiss Post is growing in its markets of communication, logistics, mobility and financial services. It aligns itself systematically with ever-changing needs and invests in areas where there is long-term potential for the future.

Swiss Post ensures sustainable value creation, allowing it to finance the public service, innovations and investments from its own resources.

Swiss Post simplifies everyday life for the Swiss public, who use Swiss Post’s products and services on a daily basis. Its public services meet the expectations and needs of a majority of the population.

Swiss Post connects the physical and digital worlds. It is present and close to the population and makes an active contribution to the digitization of Switzerland. Trust in a digital Swiss Post is growing steadily.

As a diverse company, Swiss Post attracts independent, ambitious talent. In its position as one of the largest employers in Switzerland, it plays a pioneering role, offering fair employment conditions and a modern understanding of leadership. It motivates its professional employees with interesting fields of activity, future-oriented working models and development opportunities, and a responsible, inclusive corporate culture.

Swiss Post is continually lowering its greenhouse gas emissions, aiming for a reduction within its in-house operations of at least 42 percent by 2030 (compared to 2021). The residual emissions will be actively removed from the atmosphere and stored from 2030 onwards. Swiss Post is on track to achieve net zero in its value chain from 2040.