175 years in the service of modernization

Swiss Post develops an e-voting system in Switzerland and for Switzerland: to find security vulnerabilities, it also has the system tested by specialists and ethical hackers from all over the world. In March 2023, the Federal Council grants authorization for use of the voting system in the Cantons of Basel-Stadt, St. Gallen and Thurgau . The system is operated in Switzerland in the Swiss Post data centers.

With Swiss Post’s new DigitalStamp service, customers can frank their letters and parcels anywhere, at any time – conveniently via the Post-App.

A single login gives customers easy and secure access to the world of Swiss Post’s online services, including “My Post”, “My consignments”, “WebStamp” and other services.

The new customer portal is launched, serving as a central point of contact for private and business customers.

With its luggage assistant Robi, PostBus uses robot technology to make it easier for people to cover the last stretch between their PostBus stop and their accommodation. Customers can book Robi the robot with an app. Robi then meets customers at their public transport stop and takes care of transporting their luggage to their destination.

The ePost App gives private customers a digital letter box in their back pocket.

Encryption technologies are used for secure and confidential transfer of information in the digital world. At its IT location in Neuchâtel, Swiss Post puts together a cryptography team to develop computer programs and applications using encryption technologies. The team develops services such as Swiss Post’s e-voting system in-house.

Medication, food, lab samples and even waste: the indoor robots can transport practically anything and work around the clock. They move independently through the hospital and, depending on the attachment used, can even load themselves with cargo. This means that medical professionals do not have to perform logistics tasks, leaving more time for patients. Our indoor robots have already been successfully implemented in Nyon hospital, the Schulthess Klinik in Zurich and Triemli City hospital, where they lighten the load of hospital staff.

Swiss Post ensures that voting envelopes and documents arrive safely and reliably. It provides the “Election and voting consignment” service – which is specially designed for official election and referendum documents – for municipalities and cantons.

Swiss Post offers two new products that connect the digital and physical worlds. Customers can frank letters and parcels conveniently by SMS at home or on the go. And with PostCard Creator, customers can easily design and send customized postcards with their mobile phone. Swiss Post takes care of printing, mailing and delivery of the physical postcards to recipients’ letter boxes.

Swiss Post launches “My consignments”, a free service that sends customers an SMS or e-mail (or later also a push notification) when a parcel or registered letter is on its way to them. Customers can also manage their consignments, for example to have them delivered to a different address.

Swiss Post continues to develop its access points. With “My Post 24”, it introduces terminals where customers can send and receive parcels and registered letters securely, around the clock and without having to worry about post office opening hours. From 2022, Swiss Post installs My Post 24 terminals not only in centers but also in residential areas. The terminals can be operated with the Post-App.

In a pioneering move, Swiss Post launches Switzerland’s first electronic patient record (EPR) in the Canton of Geneva. in 2015, the Federal Assembly decides to introduce the electronic patient record throughout Switzerland. Swiss Post develops its e-health platform and the first EPRs are opened in 2020.

The first Post-App is launched, allowing customers to take Swiss Post services with them for the first time.

IncaMail allows companies to communicate securely and in compliance with data protection laws in the digital world. The service encrypts confidential e-mails and delivers them securely and verifiably to their recipient.

With its yellowworld website, Swiss Post enters the electronic communications market with a view to marketing traditional postal services for business and private customers on the Internet and positioning Swiss Post as a full-service provider for e-commerce. The Internet portal is closed in 2002 and its postal-related services are continued on the website www.swisspost.ch.

Swiss Post harnesses the opportunities afforded by increasing digitization – whether for its internal work processes or for new services. In 1998, PostFinance launches “yellownet”, making it one of the pioneers of electronic asset management.

The first Postomat comes into service at the Bern Schanzenpost post office

In 1967, the PTT starts operation of a large computer system at the data center in Ostermundigen in the Canton of Bern. Among the reasons for its introduction is the increase in payment transactions.

Introduction of the international payment slip service, enabling cashless payments across national borders.

Postcodes are introduced on 1 October 1964, leading to a massive simplification of sorting. From this point on, in-depth geographical knowledge is no longer required. The postcode system forms the basis for the later introduction of automatic sorting.

Swiss Post makes early efforts to automate certain services. In 1912, the first dark green, German-made stamp vending machines appear in lobbies in some of the bigger cities. In addition to stamps, the machines can soon also dispense postcards.